61 lines
3.4 KiB
Plaintext
61 lines
3.4 KiB
Plaintext
Reporting a bug against LibreOffice
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I) Make sure it's a LibreOffice bug after all: #398923 and its friends for
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example are not.
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Set the Version: header right. If you found a bug in a specific version,
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set that as version:, even if you in the meanwhile upgraded. If you are on
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an up-to-date version and tried old versions and they have the bug, too, set
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the Version: header to the earliest version you found it in (of course, if
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versions inbetween don't have the bug use the version in which it reappeared
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and sustained to the current version)
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II) Check on the BTS (http://bugs.debian.org/src:libreoffice) whether the
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bug already is reported. Do *NOT* report a new one then. For judging whether
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it's already reported, read *ALL* the bugs, think, try and use common sense.
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III) If you have crashes with a document, try another one. If only that or
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similar docs causes problems please attach THIS (or a similar type one
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causing it). Otherwise, don't file a bug, we can't look at it anyway.
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IV) Please attach more info if possible (see
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https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux).
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Install libreoffice-*-dbgsym or libreoffice-dbg before doing this (and maybe
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the packages it Recommends and/or -dbgsym/-dbg of the libraries LO depends
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on).
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Please note that those *-dbgsym packages are not in the main archive; you
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need to add the debug archive for that.
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See https://wiki.debian.org/AutomaticDebugPackages
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Please also read /usr/share/doc/libreoffice-common/README.gz for common
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problems ("Problems During Program Startup")
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If you have NFS/Samba/... file locking problems (i.e. files opened
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read-only when they should be read-write), also see the "File Locking"
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section in above file.
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V) If the bug is also in the version you can get from www.libreoffice.org, file
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it there (see https://wiki.documentfoundation.org/QA/BugReport) in the first
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place. If you really think this also should be a bug in the Debian BTS
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(because it's (release-)critical or otherwise important) please file a bug
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there too *BUT* note the TDF bug number in the bug or mark it forwarded
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yourself if you can. Especially this is for feature requests.
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If you tested other LibreOffice packages and the bug is (not) in version
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foo from bar, mention that, too.
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VI) Only report bugs on completely up-to-date systems. Don't file bugs on a
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obsolete version and neither on sid/testing systems really old. If bugs
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got fixed in sid, it doesn't make sense to file them anymore. (Exception
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is security bugs or really critical bugs which should be get fixed in
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stable.) When you think a dependency is missing/wrong/too lax please be
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*sure* that this is the case before reporting it. Most times it isn't.
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Use common sense and the bug severities for judging here. When you think
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you have an up-to-date system, check whether you really have one.
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(And do a dist-upgrade, try to reproduce the bug again).
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Also don't report bugs on broken mix systems unless you are sure about the
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dependencies/conflicts (see above).
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VII) Please give as much info as possible (installed OOo packages, installed
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extensions, "special" configs, additions, changes, whatever). Better too
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much than too less. (See #396225 for example which was caused by an
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unsupportable, non-free extension)
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Thanks.
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